Privacy Policy

1. Who We Are

Lamora Healthcare Ltd is a health and social care provider registered in England and Wales (Companies House No. 11399727). We are registered with the Care Quality Commission (CQC Provider ID: 1-10522781330).

Data Controller: Lamora Healthcare Ltd
Registered Address: The Gatehouse, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8DB
Email: enquiries@lamorahealthcare.co.uk
Telephone: 0333 004 0177

2. What Personal Information We Collect

We may collect and process the following categories of personal information:

From website visitors and enquirers:

• Name and contact details (telephone number, email address)
• Organisation name (for professional enquiries)
• Information provided in enquiry or contact forms
• IP address and browser information (collected automatically via cookies)

From service users and their representatives:

• Full name, date of birth, and address
• Health and medical information necessary to provide care
• Next of kin and emergency contact details
• Financial information where relevant to funding arrangements
• Information from GP, social workers, and other care professionals

From job applicants:

• CV, employment history, and qualifications
• References and DBS check information
• Right-to-work documentation

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries submitted through our website or by telephone
• To assess, arrange, and deliver care and support services
• To fulfil our legal and regulatory obligations as a CQC-registered provider
• To maintain accurate care records as required by law
• To process job applications and carry out pre-employment checks
• To communicate with commissioners, NHS teams, and other professionals involved in care
• To improve our services through feedback and quality assurance

4. Our Legal Basis for Processing

We process personal information on the following legal bases under UK GDPR:

• Contract — where processing is necessary to provide care services under a service agreement
• Legal obligation — where we are required to process information to comply with CQC regulations, safeguarding duties, or other legal requirements
• Legitimate interests — for general business administration, responding to enquiries, and improving our services
• Consent — where you have provided explicit consent, for example when submitting a contact form
• Vital interests — where processing is necessary to protect the life of a service user or other individual

For special category data (such as health information), we rely on Article 9(2)(h) of UK GDPR — processing necessary for the provision of health or social care.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share information with:

• NHS teams, GPs, and other healthcare professionals involved in your care
• Local authority social care teams and commissioners
• CQC and other regulatory bodies where required by law
• IT and software providers who process data on our behalf under data processing agreements
• Emergency services where there is a risk to life

Any third parties with whom we share personal data are required to handle it in accordance with UK GDPR.

6. How Long We Keep Your Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, and in accordance with legal and regulatory requirements:

• Care records — minimum 8 years after the end of care, in line with NHS Records Management Code of Practice
• Employee records — 6 years after employment ends
• Enquiry and contact form submissions — up to 2 years
• Job applications (unsuccessful) — up to 6 months

7. Your Rights

Under UK GDPR you have the following rights regarding your personal information:

• Right of access — to request a copy of the personal information we hold about you
• Right to rectification — to ask us to correct inaccurate or incomplete information
• Right to erasure — to request deletion of your data where there is no legitimate reason for us to continue processing it
• Right to restriction — to ask us to restrict processing of your data in certain circumstances
• Right to data portability — to receive your data in a structured, commonly used format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at enquiries@lamorahealthcare.co.uk or write to us at our registered address. We will respond within one month.

8. Cookies

Our website uses essential cookies to ensure it functions correctly. We do not currently use advertising or tracking cookies. By continuing to use our website, you consent to the use of essential cookies.

You can control cookie settings through your browser. Disabling cookies may affect the functionality of some parts of the website.

9. Website Security

Our website is served over HTTPS (SSL encryption). We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Links to Other Websites

Our website may contain links to third-party websites, including the CQC provider portal and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Complaints

If you have a concern about how we handle your personal information, please contact us in the first instance at enquiries@lamorahealthcare.co.uk.

If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

13. Contact Us

For any questions about this Privacy Policy or how we handle your personal information, please contact:

Lamora Healthcare Ltd
The Gatehouse, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8DB
enquiries@lamorahealthcare.co.uk
0333 004 0177